Customer Portal

FAQs

Yes, a data controller has a legal responsibility to protect their data, as per the Data Protection Act 2018, and to choose a registered data processor when disposing of redundant data bearing devices.

The Information Commissioner’s Office (ICO) has the power to issue penalties up to £17.5 million or 4% of the total annual worldwide turnover, if a business is found in breach of the Data Protection Act 2018 and GDPR.

Under this act, an organisation should not discard intact customer, staff or supplier information.  Certified data erasure with Blancco or physical destruction of data sensitive elements offers the most secure solution. ICT Reverse offer both these solutions.

Yes.  We are proud to support over 1400 customers in 24 different countries, and offer international collections, both inside and outside of Europe.

You will be allocated a dedicated Account Manager who will be your point of contact throughout the process.

Click here for a full list.

No, we accept enquires for all mobile and ICT equipment, regardless of the quantity.

Whilst this is useful information for your Account Manager, we appreciate that producing an inventory of equipment can be time consuming.  You can therefore either send a photo of the equipment to ICT Reverse or alternatively request a site visit by a member of our team.

Yes we do! Please contact us on 01524 580 900 or email [email protected] to discuss.

We can arrange collections on a date convenient to your company and as early as a next day, in some cases.

No, we can arrange this for you.  Please speak to your Account Manager for further details.

All staff members at ICT Reverse are directly employed by us, wear uniforms and carry photo I.D. All staff are employed following our Personnel Screening Policy including full DBS check. This complies with Baseline Personnel Security Standard (BPSS). In addition our onsite representatives have additional vetting to NPPV Level 3 and SC clearance with the Foreign and Commonwealth office.

No, please don’t worry about that. Our friendly drivers will collect the equipment from wherever it is stored.

Yes, please indicate to your Account Manager if you require a weekend or evening collection and we will arrange this accordingly.

Yes please, if at all possible.

Once your assets have been processed, you will receive a full Due Diligence Pack including all the necessary certification to demonstrate that you comply with the latest legislation in the event of an Environmental Audit.  This includes a Duty of Care Waste Transfer Certificate, Asset Audit Report, Recovery Certificate, Blancco Report (if applicable) & Data Destruction Certificate (if applicable).

There are certain criteria that all IT disposal partners should meet. ICT Reverse meet and exceed all of the below. Feel free to call us on 01524 580 900 if you have any questions.

  • Do they have a Waste Carrier license?
  • Do they have an Environmental Permit?
  • Do they erase data to recognised standards?
  • Do they provide detailed asset reports for all equipment collected?
  • Do they hold ISO 9001 & 14001 accreditation?
  • Do they hold ISO 27001 accreditation?
  • Are they certified members of an accredited governing body such as ADISA?

By ensuring equipment is re-used, reduced and responsibly recycled, we encourage carbon avoidance and generate carbon savings. ICT Reverse produces sustainability certificates for all customers outlining their carbon savings.

Providing secure reverse logistics and data erasure services requires a comprehensive and multi-faceted suite of certifications and approvals.  You can view ours here

Yes, we do, we would need a list of the types and volumes of batteries to provide quotation and advise of how to prepare the batteries for transportation.

The process takes approximately 30 days from collection to completion.